Authentic Story Co. LLC and Authentic Asheville LLC (“we,” “our,” or “us”) value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information from visitors to our website, clients, and prospects. By using this website, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

  1. Personal Information You Provide:

    • Name, email address, phone number, mailing address, and any other contact information you provide via forms, booking requests, newsletter subscriptions, or direct inquiries.

    • Payment or billing information if you engage in services through the website (processed securely via third-party payment processors; we do not store payment card information).

  2. Automatically Collected Information:

    • IP address, browser type, operating system, device type, pages visited, time spent on the site, and other website usage data collected via cookies, web beacons, or similar technologies.

  3. Third-Party Data:

    • Data from analytics and marketing tools (e.g., Google Analytics, Facebook Pixel) for the purposes of improving user experience, measuring traffic, and delivering targeted marketing only if you consent.

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to inquiries, requests, and bookings.

  • Providing services, delivering content, and fulfilling contracts.

  • Sending newsletters, updates, promotions, or other communications only if you opt in.

  • Analyzing website usage and improving site functionality, design, and content.

  • Complying with legal obligations and protecting our rights, property, or safety.

3. Legal Basis for Processing Personal Data

Where applicable, we process personal data based on:

  • Your consent (e.g., newsletter subscriptions).

  • Legitimate business interests (e.g., site analytics, client communications).

  • Compliance with legal obligations.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose personal information only in the following circumstances:

  • Service Providers: Third-party vendors who provide services such as analytics, email marketing, or hosting. These providers are bound by contractual obligations to protect your information.

  • Legal Requirements: If required by law, regulation, or legal process, or to enforce our Terms of Use.

  • Protection of Rights: To protect the safety, rights, or property of our business, clients, or others.

5. Cookies and Tracking Technologies

  • We use cookies, analytics tools, and tracking technologies to improve website functionality and user experience.

  • You may choose to disable cookies in your browser, but some site features may not function properly.

  • Third-party tools may collect anonymized data; we are not responsible for their privacy practices.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at authenticstoryco@gmail.com. We will respond within a reasonable timeframe consistent with applicable law.

7. Data Retention and Security

  • We retain personal information only as long as necessary to provide services, comply with legal obligations, or enforce agreements.

  • We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

  • Despite these measures, no method of transmission or storage over the Internet is 100% secure; we cannot guarantee absolute security.

8. Children’s Privacy

  • This website is not directed to children under 13.

  • We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it immediately.

9. Third-Party Links

  • Our site may include links to third-party websites.

  • We are not responsible for the privacy practices, content, or services of these external sites.

  • We encourage you to review the privacy policies of any sites you visit.

10. Changes to This Privacy Policy

  • We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal obligations, or business operations.

  • Updates will be posted on this page with a new “Last Updated” date.

  • Continued use of the site after changes constitutes acceptance of the revised policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, you may contact:

Email: authenticstoryco@gmail.com